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After Sales

Warranty Conditions and Advantages

Warranty Period

The warranty of the vehicle is valid for 3 Years or 70,000 kilometers whichever comes first from the date vehicle is sold and is transferable.

WARRANTY COVERAGE

Honda Atlas Cars warrants that it will repair or replace Free of Charge any part it supplies (excluding tires, batteries and other items which are warranted separately by their respective local manufacturers) found to be defective either in materials or workmanship, or both with the exceptions indicated in the Warranty Exclusions here under, provided that the manufacturer's recommended and required preventive maintenance services and repairs are strictly followed and the vehicle is utilized under normal condition. HONDA ATLAS CARS (PAKISTAN) LTD. (HACPL) reserves the sole rights to the final decision in all warranty matters.

WARRANTY EXCLUSIONS

The Warranty shall not be applicable in the following cases,
- Any damages which result from neglect of the periodic maintenance specified by HACPL.
- Any damage which results from repair or maintenance operations by methods other than those specified by HACPL.
- Any damage which results from use of non genuine parts, or of fuel, lubricant or fluid not recommended by HACPL.
- Any damage which results from operation other than as specified in the Owner's Manual, whether intentionally or by mistake.
- Any repair or adjustment performed by persons other than Dealer, or any damage resulting there from.
- The vehicle which is not registered with the competent government authority.

* For details please refer to OWNER'S MANUAL and WARRANTY BOOK.

Service Facilities

Customer Service Centers

All the authorized dealerships in Pakistan are a source of customer satisfaction. The after sales is supported by the immaculate service and the availability of spares at competitive prices for every car sold. To facilitate the customers for any assistance they require, we have a separate department, called Customer Relations, at the head office. This department is supported by the subsequent Customer Relations Officers at all dealerships. The purpose of Customer Relations Department and Customer Relations Officers is to enable our customers in getting any sort of help required by them.

Free Services

HACPL is a customer service conscious company, for which it is always looking for avenues to develop further relations with the customers who have already purchased the cars. We consider purchase of car as the beginning of relations with customers. To prolong this relationship and encourage the customers to keep on coming to the dealership, to get theirs cars maintained the Honda way we provide three FREE CHECK-UP SERVICES to our customers.
These are basically three periodic check-ups at 1,000 Km, 5,000 Km and 10,000 Km mileage which are normally done after 1 month, 3 months and 6 months of running the car. Other than providing service to customers another reason for this facility is to stress on the importance of periodic maintenance. Periodic maintenance is essential for every car and if this is performed regularly as per the maintenance schedule the car is trouble free and life of car increases by many years. For these free services the labor is not charged, where as the customer has to pay for only the consumable like engine oil, oil filter, etc..

Repair and Maintenance

HACPL is providing regular trainings to the dealers' technicians. The trainings cover all aspects of the cars including the periodic maintenance, diagnostics, trouble shooting and repairs according to HONDA standards. From this we want to facilitate the customers in maintaining their cars in top-most condition and enjoying the comfort and performance of the luxury vehicles they own. It is our endeavor to have uniform service standards made available at all dealerships in accordance with the international Honda standards. We consider the properly maintained vehicles not only to be a source of satisfaction to our customers, they also increase the sale value of their car.

Honda Genuine Parts

Buy Honda genuine parts from Honda dealers and enjoy 6 month's Honda Warranty, contribute to the country's economy and enjoy the satisfaction of using 100% genuine Honda Parts.

But if you buy the parts from open market;
1) Most probably you will be buying smuggled parts and thus committing a moral crime and robbing your country from precious revenue.
2) You will enjoy no warranty.
3) You can never be sure about the genuineness of the parts you have purchased from the open market.

By using Honda Genuine Parts;
1) You can increase the life of your car.
2) You can enjoy safe & satisfactory drive.
3) You can increase the resale value of the car.

It is our aim to be No.1 in customer satisfaction in all three S, Sales, Service and Spare Parts. Your help can go a long way to help achieve our goal.

For buying Honda Genuine Accessories please contact your nearest authorized Honda Dealership.


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* Equipment may vary in some cases.