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Customer Service Centers
All the authorized dealerships in Pakistan
are a source of customer satisfaction. The after sales is supported by the immaculate
service and the availability of spares at competitive prices for every car sold. To
facilitate the customers for any assistance they require, we have a separate department,
called Customer Relations, at the head office. This department is supported by the
subsequent Customer Relations Officers at all
dealerships. The
purpose of Customer Relations Department and Customer Relations Officers is to enable our
customers in getting any sort of help required by them.
Free Services
HACPL is a customer service conscious company, for which it is always
looking for avenues to develop further relations with the customers who have already
purchased the cars. We consider purchase of car as the beginning of relations with
customers. To prolong this relationship and encourage the customers to keep on coming to
the dealership, to get theirs cars maintained the Honda way we provide three
FREE CHECK-UP
SERVICES to our customers.
These are basically three periodic check-ups at 1,000 Km, 5,000 Km and
10,000 Km mileage which are normally done after 1 month, 3 months and 6 months of running
the car. Other than providing service to customers another reason for this facility is to
stress on the importance of periodic maintenance. Periodic maintenance is essential for
every car and if this is performed regularly as per the maintenance schedule the car is
trouble free and life of car increases by many years. For these free services the
labor is not charged, where as the
customer has to pay for only the consumable like engine oil, oil filter, etc..
Repair and Maintenance
HACPL is providing regular trainings to the
dealers' technicians. The trainings cover all aspects of the cars including the periodic
maintenance, diagnostics, trouble shooting and repairs according to HONDA standards. From
this we want to facilitate the customers in maintaining their cars in top-most condition
and enjoying the comfort and performance of the luxury vehicles they
own. It is our endeavor to have uniform service
standards made available at all
dealerships in accordance with
the international Honda standards. We consider the properly maintained vehicles not only
to be a source of satisfaction to our customers, they also increase the sale value of
their car.
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